Avoiding Recruiting Nightmares: What to Look for When Hiring Agencies

Looking for recruiting agencies can feel like navigating a minefield. Stories of mishaps and unethical practices linger in the background. Today, I want to share a shocking tale to remind anyone considering hiring a recruiting agency. Our dear friend was subleasing space within an optical group. They were eager to expand their optometry practice. They turned to a doctor-owned recruiting company that specialized in practice management and staffing. They hoped to find the right optometrist to join them. However, the outcome was unexpected.

In a shocking turn of events, the recruiting agency, working with the non-doctor owner, allegedly pushed her out of the sublease. They ended up giving it to those who were supposed to help her—the recruiting agency and practice management company. It felt like a betrayal to her. This situation revealed the depths of unprofessionalism within the recruiting realm. Although such incidents are rare exceptions with reputable agencies, they highlight the risks of entrusting your hiring needs to the wrong agency. So, how can you avoid falling victim to similar situations? Here are some critical factors to consider when hiring a recruiting agency.

Research Their Reputation

Take time to investigate the agency's track record thoroughly. Look for reviews and testimonials from other clients in your industry. Are they liking other recruiting agencies' posts? If so, they may collaborate and share your information with some bad actors. Client testimonials can illuminate their reliability and ethics. Be wary of anyone or agency you would consider a competitor. Your best strategy is best not shared with competitors. Trust your instincts; if something feels off, it’s worth exploring before committing.

Understand Their Process

A reputable agency should have a clear and transparent recruitment process along with fees. They should be able to explain how they source candidates and screen them for a good fit with your practice. They shouldn't work with competing agencies or practices. This practice is a recipe for fixed pricing and sharing confidential information. Ultimately, this commitment to integrity will enhance the overall quality of candidates they provide. You want that candidate to remain with you and not go to another agency that could offer the recruiter more money. You shouldn't have to pay high prices to secure the right talent!

Assess Their Industry Knowledge

Partnering with a recruiting firm that understands your industry is essential. Look for agencies that specialize in ophthalmic or healthcare recruiting. These agencies will know the qualifications and soft skills required for an optometrist. While anyone can recruit, finding people who have worked at all levels—in the eye care industry—is best. In a past organization, we worked with a recruiter who thought an autorefractor was a digital phoropter. They gave the candidate incorrect information. This situation reflects poorly on your brand and practice. Additionally, having a basic understanding of human resources and the operational aspects of the eye care industry can lead to more successful and efficient hiring processes.

Check for Ethical Standards

Always ask about the agency's ethical guidelines and standards. A reputable recruiting agency prioritizes transparency and fairness in their work with clients and candidates. They should collaborate with equal opportunity employers and comply with antitrust regulations. Additionally, they should be open to addressing any questions or concerns you may have. This approach ensures a respectful and professional relationship throughout the recruitment process. If they can't answer questions or are not transparent about their dealings, consider finding another agency. You would be surprised by the horror stories we hear about recruiters that stem from a lack of integrity and professionalism.

Contract Specifics

Carefully review the fine print before signing any agreements. Pay close attention to clauses that impact your practice, particularly commitment and competition provisions. Will they share your information without consent? Do they recruit for the highest bidder? Do they engage in price fixing? It's essential to understand the legal implications before making any commitments. Avoid companies that offer a retainer to search. While this decision is up to you, we hear many complaints about this model with other firms. Fortunately, Eyetastic Services offers a contingency model. This means there's no payment until we find a candidate that fits your needs.

Avoid Recruitment Nightmares

In a world where trust can easily be exploited, being informed is your best defense. By carefully vetting potential recruiting agencies and prioritizing ethical practices, you can ensure a positive hiring experience. Remember, it's not just about filling positions; it's about building a team that will support your practice's success. Avoid horror stories by taking these proactive steps, and make your recruiting journey smooth and rewarding.

Stay vigilant, and best of luck in all your recruiting endeavors! Of course, Eyetastic Services is here to help. Steve and Jen Gill have over 40 years of collective experience in the eye care industry. They have been on the floor and worked on back-end operations, with both formal and informal human resource experience. Most importantly, they have a track record of successful placements in the industry. Contact us today to learn more!