Avoiding Recruiting Nightmares: What to Look for When Hiring Agencies

Avoiding Recruiting Nightmares: What to Look for When Hiring Agencies

Looking for recruiting agencies can often feel like navigating a minefield, with stories of mishaps and unethical practices lingering in the background. Today, I want to share a particularly shocking tale that serves as a cautionary reminder for anyone looking to hire a recruiting agency. Our dear friend was subleasing a space within an optical group, eager to expand their optometry group practice. They turned to a doctor-owned recruiting company specializing in practice management and staffing to find the right optometrist to join them. However, the outcome was anything but expected.

In a shocking turn of alleged events, the recruiting agency/practice management company, working directly with the non-doctor owner, ultimately took the sublease away from her and gave it to the ones that were supposed to be helping her - the recruiting agency/practice management company. It felt like a betrayal, revealing the depths of unprofessionalism within the recruiting realm. Such incidents are rare exceptions with reputable agencies, yet they highlight the risks of entrusting your hiring needs to the wrong agency. So, how can you avoid falling victim to similar situations? Here are some critical factors to consider when hiring a recruiting agency.

Research Their Reputation

Take the time to investigate the agency's track record thoroughly. Look for reviews and testimonials from other clients in your industry. Are they liking other recruiting agencies' posts? If so, they may collaborate and share your information with some bad actors. Client testimonials can often illuminate their reliability and ethics. Be wary of anyone or agency you would consider a competitor with you. Your best strategy is always best not shared with competitors. Trust your instincts; it's worth exploring before committing if something feels off.

Understand Their Process

A reputable agency should have a clear and transparent recruitment process and fees. They should be able to explain how they source candidates, screen them, and ensure a good fit for your practice. They should not work with other competing agencies or practices since this is a recipe for fixing pricing and sharing confidential information. Ultimately, this commitment to integrity and professionalism will enhance the overall quality of candidates they provide. Do you want your candidate to go to another agency that could be paying the recruiter more? No, you want that candidate and do not wish to, and should not have to pay high prices!

Assess Their Industry Knowledge

It's essential to partner with a recruiting firm that understands the specifics of your industry. Look for agencies specializing in ophthalmic or healthcare recruiting, as they will be more knowledgeable about the qualifications and soft skills required for an optometrist. While anyone can recruit, it is best to find people who have worked on all levels, from the front line to the back end, in the eye care industry. Once in a past organization, we worked with a recruiter who thought an autorefractor was a digital phoropter and gave the candidate wrong information. This is a complete reflection on your brand and practice. Additionally, having a basic understanding of human resources and the operational aspects of the eye care industry is beneficial. This specialized insight can lead to more successful and efficient hiring processes.

Check for Ethical Standards

Always ask about the agency's ethical guidelines and standards. A reputable recruiting agency prioritizes transparency and fairness when working with clients and candidates. They collaborate with equal opportunity employers and comply with antitrust regulations. Additionally, they should be open to addressing any questions or concerns you may have, ensuring a respectful and professional relationship throughout the recruitment process. If they cannot answer questions or are not transparent about their dealings, I would advise finding a new company. You would be surprised by the horror stories we receive about recruiters, which come from the lack of integrity and professionalism.

Contract Specifics

Carefully review the fine print before signing any agreements. Pay close attention to clauses impacting your practice, particularly commitment and competition. Will they share your information without your consent? Do they recruit for the highest bidder? Do they engage in price fixing? It's essential to fully understand the legal implications before making any commitments. I would avoid any company that offers a retainer to search; while this decision is up to you, we hear many complaints about this model with other companies. Luckily, Eyetastic Services offers a contingency model, meaning no payment until we find you the candidate that fits your needs.

Avoid Recruitment Nightmares

In a world where trust can easily be exploited, being informed is your best defense. By carefully vetting potential recruiting agencies and prioritizing ethical practices, you can ensure a more positive hiring experience. Remember, it's not just about filling positions; it's about building a team that will support the success of your practice. Avoid horror stories by taking these proactive steps so your recruiting journey is smooth and rewarding.

Stay vigilant, and best of luck in all your recruiting endeavors! Of course, Eyetastic Services is here to help. Steve and Jen Gill have over 40 years collectively in the eye care industry, from being on the floor to working on the back-end operations with formal and informal human resource experience, and most of all, have a track record of successful placements in the industry. Contact us today to learn more!